Digital Imaging Network Coordinator – Full Time (Benefit Eligible)

Remote (Must live in the Twin Cities, MN)

Hours:  Monday-Friday 4 pm – Midnight

Primary Objective: 

Manages the flow of digital images to ensure fast and efficient exam turnaround. Answer incoming calls and distribute accordingly. Perform the duties of an Applications Support Specialist.


Customer Service Support

  • Provide exceptional client support through problem-resolution accuracy and personal responsiveness.
  • Prioritize customer concerns and escalate critical problems to the appropriate individual.
  • Resolve customer problems by providing information and guiding clients through corrective steps.
  • Demonstrate the appropriate use and management of information systems (ie: report any system problems to appropriate personnel-Allina vs. CRL).

DIN Operations Coordination: 

  •  Support radiologist productivity by accomplishing the following tasks:
    • Retrieving prior exams,
    • Sorting images on AV and IntelePacs and removing completed work
    • Monitoring CRTIS for timeliness of reads
    • Prioritizing workflow to maintain performance standards
    • Contact clients requesting missing images, orders, worksheets or any data required by the radiologist
    • Coordinate telephone contacts for radiologists to enhance their productivity
    • Perform data entry if exam and demographic information as needed,
    • Track exams on the digital network
    • Collects all pertinent patient information (i.e. exam indications, previous studies, and reports) before forwarding exams to the radiologist to be read
    • Ensures that all exams are read, and reports are called to the referring physician when indicated
  • Maintain required performance standards and recommend ideas for improving service levels and procedures.
  • Improve service delivery by identifying persistent problems, recommending changes, and forwarding information to manager.
  • Collect information that provides DIN team members with user information that enables early detection and resolution of problems.
  • Support and maintain database integrity.
  • Accomplish DIN and organizational mission by completing operational tasks.

Training and Orientation

  • Maintains a strong working knowledge of support systems and continually strives to enhance knowledge through ongoing training, reading, participation in projects and improvement initiatives.
  • Educate Radiologists as needed on any updates to the various applications used by CRL (ie: CRTIS, Advanced Visual, IntelePacs).
  • Educate and train clients on any updates to the various applications used by CRL (ie: CRTIS, IntelePacs).


  • Strong customer service skills using professional, courteous, respectful and timely communications
  • Ability to multi-task and follow up with extreme attention to detail
  • Timely and efficient problem-solving skills (problem determination, resolution, escalation and documentation)
  • Healthcare industry experience.  One year of radiology experience desired
  • Must be able to work independently utilizing both time management and strong organizational skills
  • Ability to learn networking and telecommunications as it pertains to digital image transmission
  • Minimum high school/GED experience
  • Experience with Windows 2000, Excel and fax machines

Physical Requirements and Work Environment:

  • Frequent speaking in English, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, extended periods working at a computer
  • Have a secluded and secure office area in which to perform job duties during the workday
  • Have reliable high-speed internet access and a work environment free from distractions