Information Systems Coordinator

Information Systems Coordinator

Consulting Radiologists, Ltd. is seeking an Information Systems Coordinator whose primary objective is to provide first-line support to end-users across the organization, preparing hardware for deployment, troubleshooting hardware and software issues, and maintaining IT systems and equipment. The technician will work closely with the IT team to ensure the smooth operation of all IT infrastructure and services.

Responsibilities

Customer Service:

  • Provides support to the CRL IT clients through the completion of complex assignments and project coordination.
  • PC Support: Provides end-user support. Installs, configures, and maintains PC hardware and software. Foresees potential issues and acts in a proactive manner.
  • Software Support: Installs, maintains, and supports Microsoft Office, anti-virus software, Jabber, and proprietary application products.
  • Trains end-user staff in the use and day-to-day management of network systems. Ensures problems are properly communicated and escalated through the organization.
  • Assist in analyzing and resolving application and system issues.
  • Exhibit strong organizational, analytical, multi-tasking, and prioritization skills.

Business Continuity:

  • Researches and stays abreast of the latest technologies. Including, but not limited to, Windows operating systems, business critical applications, latest software releases, patches and updates.
  • Assists in the design of workstation and server solutions on a company wide basis to improve workflow.
  • Identifies, communicates, and implements solutions to maximize operational efficiencies.
  • Provides detailed documentation of all implementations, changes, and solutions. Monitors and maintains backup systems.
  • Auditing and Compliance:
  • Provides detailed documentation of all implementations, changes, and solutions. Monitors and maintains backup systems.
  • Audits and monitors remediation efforts concerning compliance with corporate and customer security, privacy and related goals including IT compliance, operations process, human resources policy, physical compliance, and policy creation.

Hardware Management:

  • Performs standard maintenance and diagnostic tasks.
  • Participates in the implementation of new hardware platforms and products.
  • Evaluates and recommends new technologies as business requires. This includes development of project, evaluation, and testing plans.

Other Responsibilities:

  • On-Call rotation.
  • Other duties as assigned. license.
  • Other duties as assigned.

Physical Requirements:

  • Work involves walking, talking, hearing, using hands to handle, feel or operate objects, small tools, or controls, and reaching with hands and arms and the ability to use computer keyboard and mouse for long durations.
  • Vision abilities required by this job include close vision, the ability to utilize and read from a desktop computer monitor for long periods. May be required to push, pull, lift, and/or carry up to 40 pounds.

Qualifications:

  • Associates degree in Information Technology or related field or equivalent experience.
  • 3+ years of relevant IT experience:
  • Computer hardware, software, and peripherals.
  • Basic networking, remote desktop, and VPN technologies.
  • Microsoft Windows 10 or newer and Microsoft Office 365 applications.
  • Windows Server 2019+.
  • IT security principles and policies.
  • Active Directory, Group Policy Management, DNS, DHCP, etc.
  • Azure AD, Hybrid AD, Intune, Defender, MS Hosted Exchange.
  • VMWare ESXi and vCenter a plus!
  • Cisco Call Manager a plus!
  • Dell/EMC SAN a plus!
  • SQL a plus!
  • Ability to handle a wide range (breadth, depth, and variety) of work during a typical day.
  • Possesses strong customer focus and service orientation.
  • Must be able to make sound decisions in a number of areas, including technical (troubleshooting and analysis), personal (prioritizing activity and maximizing business value) and interpersonal (managing user expectations, dealing with difficult support issues, etc.).
  • Ability to maintain absolute confidentiality with regards to all aspects of CRLbusiness operations, physicians, employees, patients and customers.
  • Ability to communicate professionally and effectively in all levels of an organization.
  • Ability to multi-task and prioritize as needed.
  • Ability to analyze data, formulate conclusions, and make recommendations.
  • Ability to work independently and as a member of a team.
  • Skilled in time, priority and task management.

Hours: Full-Time, Benefit Eligible